Frequently Asked Questions
What is Gozova?
Gozova is a platform that connects you with professionals ready to perform same-day or pre-scheduled deliveries. With a push of a button, you are now able to transport anything you want, when you want, and with the same ease as your favorite transportation app.
Where is Gozova available?
Visit our cities page for a complete list of markets we serve
How much does it cost?
The price depends on the details of your move. Download our app today and get a guaranteed flat fee for both small deliveries and household moves. This flat fee won't change regardless of how long your move takes. Getting a quote only takes two minutes and you don't even have to input your personal information in the app until you're ready to place the order!
The only service with an hourly rate is Labor Only, starting at $140 per hour. Price varies by city. The minimum time for this service is one hour. After that, you'll be charged in 15-min intervals.
How far can you move my stuff?
Visit our cities page for a complete list of markets we serve. We're able to complete moves within and between those markets.
What are you able to move?
Almost anything (unless it’s illegal)! We do full-house moves, retail deliveries, storage moves, small moves, donation drop-offs, junk removal, specialty items, Craigslist/FB Marketplace deliveries, vehicle shipments… you name it, we probably move it.
How far in advance do I have to place an order?
Smaller moves can be scheduled on the same day, within two hours. Bigger moves, such as household moves, must be placed at least 3 days prior.
Do I need to wait at the pickup location?
You don't! We will send you an in-app notification and text message when your crew is on their way keeping you informed every step of the way. If it's a store pickup, simply send us a picture of the receipt and we will take care of the rest.
Will they bring my items inside?
Yes, the crew will make sure your items are placed exactly where you want them. Contactless delivery is also available upon request, in which case your items would be left at your doorstep to adhere to social distancing practices.
How do I schedule a pickup?
Download the app for either iOS or Android. Let us know a few details about the move and click submit. Yes – it's that easy!
What is Labor Only?
Labor Only is a service we provide for clients that are interested in renting their own vehicle but need help loading or unloading their items. It includes two professional crew members and light disassembly/reassembly of certain items. This service does not include insurance for the items. A vehicle is not provided by Gozova.
Pro Tip: Our Household Move Services tend to be more economical and efficient than renting your own truck.
Is Labor Only Charged Hourly?
Labor Only starts at $140 per hour. Price varies by city. However, after the one-hour minimum, we will charge you in 15-min intervals. You won't have to worry about needing our help for an extra couple minutes and getting charged a full hour! You can trust we'll charge you according to the 15-min intervals.
What Types of Household Moves Do You Offer?
Just the big stuff: Get a lower price by having our crew move certain items, while you take care of the smaller ones. Just let us know exactly what items you are taking in the app, and we will give you a flat fee based on your details.
Everything: Moving your entire place and want us to take care of everything? Select this option to avoid having to lift a finger. Just tell us a little bit about where you're moving to and from and we'll give you a flat fee based on your details.
Both Household Move options include a vehicle, at least two professional crew members, light disassembly/reassembly of certain items, and insurance for items moved.
What happens after I've scheduled an order?
We will send you a text message and confirmation email with additional information on how to be prepared for your big day! On the day of the order, you will receive a notification when the crew is on their way. After your move, you'll be able to pay and tip directly from the app.
What if I have more items to add?
If you have more items to add, please reach out to our Gozova support and we will gladly add those to your order. We can also take items off that are no longer needed. Please remember that we base the vehicles we send for your orders based on the items listed (itemized orders only) and need time to schedule the correct crew. We ask that you please submit all final changes within 24 hours of your move.
How do I prepare for my move?
Please make sure your items are disassembled and packed prior to the crew's arrival. We will provide moving blankets, straps and plastic wrap to ensure your items are always protected.
What to expect the day of the move?
On the day of your order, you will get an in-app notification when the crew is on their way to the pickup location. You will then be able to track them in the app as they transport your items to the destination.
When the order is completed, you'll be able to pay and tip in the app with no cash needed. Please remember to let us know how we did by rating us in the app and leaving a review on any of our social media accounts!
How do I know my items are safe?
Your safety is our priority – which is why our crew members are background-checked, we provide blankets, straps, and plastic wrap for transportation, and all items are insured for both small deliveries and household moves. Please keep in mind that Labor Only orders do not include insurance for the items, nor a vehicle.
When will I be charged?
We do not charge you for your order until after the crew hits the complete button on their end. At that time you will be able to complete payment within the app and add an optional tip.
What is the cancellation policy?
You can cancel or reschedule your order at any time before your driver is on their way! If your driver is already on the way, we will charge a cancellation fee to the card on file. The cancellation fee for orders under $300 is 20% and for orders over $300 is $150. We appreciate 24 hour notice for cancellations and reschedules.